Privacy Policy - Yes Clinic

Effective October 22, 2026

This policy explains what Yes Clinic collects about you, why, who we give it to, and what you can decide. We have tried to write it in plain English, because a privacy policy nobody can read protects nobody.

Who this covers

This policy covers yesclinic.com and the services offered through it. Yes Clinic is a telehealth platform. When you request treatment, a licensed healthcare professional reviews your information and decides whether a prescription is appropriate.

The clinicians who treat you keep their own medical records about your care. Those records are governed by health-privacy law, including HIPAA where it applies, and by the clinician’s own obligations. This policy explains what Yes Clinic does with your information.

What we collect

Information you give us

Account details — name, email, phone, shipping and billing address, date of birth.
Health information — your intake answers, medical history, medications, allergies, symptoms, height and weight, and anything you tell a provider through the platform.
Identity information — where a treatment requires us to confirm who you are or how old you are.
Payment information — card details are collected and processed by our payment processor. Yes Clinic does not store full card numbers.
Messages — what you send to support or to your provider.
Email sign-up: if you ask for tips and offers, your email address and, if you give it, your first name. We use it only to send those emails, and we never add your quiz answers, height or weight to it.

Information we receive from others

Results from the laboratory that performs any bloodwork you order.
Dispensing and shipment information from the pharmacy that fills your prescription.
Confirmation of payment or failure from our payment processor.

Information collected automatically

Device and browser type, IP address, pages viewed and approximate location derived from IP.
Cookies and similar tools. Some are needed for the site to work, such as keeping items in your cart. Others measure our advertising and how the site is used. Those run only if you choose “Accept all” in our cookie banner, and stay off if you choose “Essential only” or your browser sends a Global Privacy Control signal. See “Advertising and measurement” below and Your Privacy Choices.
Yes Strong guides page: if you buy a weight loss plan, we email you a private link to your guides. That page runs no advertising or analytics tools. It sets one cookie that remembers your link on that device for up to 400 days. We keep your order number and whether your link is active.

Why we use it

To let a licensed provider review your case and decide whether treatment is appropriate.
To have your prescription dispensed and delivered to you.
To arrange and return any laboratory testing you order.
To take payment and manage subscriptions, refunds and disputes.
To provide support and to reach you about your care, your orders and safety matters.
To keep the service secure, prevent fraud and misuse, and meet our legal obligations.
To send you tips and offers, if you signed up. Every email has an unsubscribe link.
To measure whether our ads work, as described under “Advertising and measurement”.
To improve the service, using aggregated or de-identified information wherever possible.

We never use your intake answers, medical history, prescriptions or test results to advertise to you.

Who we share it with

We share only what is needed, and only with:

The licensed providers who review your case and treat you.
Licensed U.S. pharmacies that dispense and ship your prescription.
Clinical laboratories that perform any testing you order.
Service providers who work on our behalf — payment processing, shipping, hosting, communications and customer support — under contracts that limit them to that purpose.
Advertising and measurement providers: Meta Platforms, Inc., Google LLC and Microsoft Corporation (Clarity), as described under “Advertising and measurement”.
Email providers: the services we use to send you emails about your order and, if you signed up, tips and offers.
Skool: if you choose to join the Yes Strong group, you sign up with Skool, a separate app, yourself. Skool’s own privacy policy covers what you share there, and other members can see what you post. We do not send Skool your health information or order details.
Legal and safety — where the law requires it, to respond to lawful requests, to enforce our terms, or to prevent serious harm.
Business transfers — if Yes Clinic is involved in a merger, acquisition or sale of assets, your information may transfer as part of that. We will tell you before your information becomes subject to a different policy.

We do not sell your personal information for money. Our use of Meta and Google advertising tools may count as “sharing” for cross-context behavioral advertising, or as “targeted advertising”, under some state laws. You can opt out at any time. See Your Privacy Choices.

Advertising and measurement

We advertise on Facebook and Instagram, and we measure those ads.

If you choose “Accept all”, the Meta pixel (Meta Platforms, Inc.) and Google Analytics (Google LLC) record the pages you visit on our website, with standard identifiers such as cookie IDs, device and browser type, and IP address. A page address can show the kind of care you looked at, for example weight loss.
If you chose “Accept all” and then buy a plan, we tell Meta that a purchase happened, with the amount, an order reference, the Meta cookie ID from your browser, and your email address, phone number and customer number in scrambled (hashed) form, so Meta can match the purchase to an ad. If you did not choose “Accept all”, Meta is not told about your purchase.
If you choose “Accept all”, Microsoft Clarity (Microsoft Corporation) records how you scroll and click on some pages, as recordings and heatmaps, to improve the site. It is set to hide page text and anything you type, and it stops while you answer our health questions. Microsoft’s privacy statement covers its own use.
We never send advertising companies your intake answers, medical history, prescriptions, dose or test results.
We ask Meta to limit how it uses this data (its Limited Data Use setting).

You can say no at any time: choose “Essential only” in the cookie banner, use “Manage cookie preferences” on Your Privacy Choices, or turn on Global Privacy Control in your browser.

How long we keep it

Medical records must be retained for periods set by federal and state law, and we cannot delete them on request even if you close your account. Information that is not part of a medical record — marketing preferences, some account data — is kept only as long as we need it, and then deleted or de-identified.

Security

We use administrative, technical and physical safeguards to protect your information, including encryption in transit and access controls that limit who can see what. No system is perfectly secure, and we will not pretend otherwise. If a breach affects your information, we will notify you as the law requires.

Your choices and rights

You can access, correct, delete and export your information, opt out of marketing, and exercise state-specific rights. How to do that — and the one important limit on deletion — is set out on Your Privacy Choices.

Residents of California, Washington, Nevada, Colorado, Connecticut, Virginia and other states with consumer-privacy or consumer-health-data laws have specific rights, including rights over health data that sits outside HIPAA. We honour those requests regardless of where you live.

Children

Yes Clinic is for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.

Where your information is handled

Yes Clinic operates in the United States, and your information is processed here.

Changes to this policy

If we change this policy, we update the date at the top. If a change materially affects how we handle your information, we will post the new policy here before the change takes effect.

Contact us

Email support@yesclinic.com, or write to Yes Clinic, 1712 Pioneer Ave, Cheyenne, WY 82001.