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LegitScript Certified
Effective October 21, 2026
Prescription medication is not like ordinary retail. Once a pharmacy has dispensed a medication to you, it cannot be returned to stock or given to anyone else. That is a safety rule. This page explains what we refund, when, and what we do if something goes wrong.
How you pay
Most plans are paid once, up front, and do not renew. Weight loss plans, for example, are one payment for 3 or 6 months, with no membership fee and no auto-renewal. A few monthly plans do renew; see “Monthly plans that renew” below.
If a provider does not prescribe
A licensed provider reviews your intake and decides whether treatment is right for you. If they decide it is not, we refund your payment in full. The consultation is included in your plan price, so nothing is kept back for it. The one exception is a lab test that has already been done (see “Laboratory testing”).
Six-month plans
On a six-month plan, months 1 to 3 ship first. A short online check-in at month 3 is included, and you are not charged again. Months 4 to 6 ship if your provider approves.
If you do not complete the check-in within 30 days, or months 4 to 6 are not approved, we refund the difference between the six-month price and the three-month price to your card within 7 business days. The amount is shown on your plan before you pay. On weight loss plans it is $447 (tirzepatide) or $312 (semaglutide).
Some six-month plans need new blood work at month 3. That lab fee is paid separately and is not refunded once the test is done.
Yes Strong
If your whole payment is refunded, your Yes Strong access ends. Guides you have already downloaded stay yours. If you get the month-3 refund on a six-month plan, you keep Yes Strong.
Orders not yet dispensed
If the pharmacy has not dispensed your order yet, contact us as soon as you can and we will cancel it and refund you in full. Once dispensing has begun, we can no longer stop it.
Medication that has been dispensed
Dispensed medication cannot be returned or refunded, even if the package is unopened, because once it has left the pharmacy its storage and handling can no longer be checked. This is standard across licensed U.S. pharmacies and protects patients.
When we will make it right
Contact us and we will replace or refund, at no cost to you, if:
- Your order arrives damaged, or the seal is broken.
- You receive the wrong item or the wrong strength.
- Your order is lost in transit and does not arrive.
- The medication arrives in a condition that makes it unsafe to use.
Tell us as soon as you notice. Photos of the packaging and label help us sort it out quickly. Do not use a medication you believe is damaged or wrong.
Monthly plans that renew
You can cancel a monthly plan at any time by emailing support@yesclinic.com. Cancelling stops future charges. It does not refund an order that has already been dispensed or shipped. If you cancel shortly after a renewal charge and the order has not been dispensed yet, contact us and we will refund it.
Laboratory testing
Lab orders can be refunded before the sample is collected or the kit is used. Once testing has been done, the cost cannot be refunded.
How refunds are issued
Refunds go back to the card or payment method you used. Once we approve a refund we send it as quickly as we can (for the six-month refund above, within 7 business days). Your bank may take a few more days to show it.
Disposing of medication safely
Do not flush medication or put it in household trash unless the label says you can. Use a drug take-back location or a pharmacy disposal program. The FDA publishes guidance at fda.gov/drugdisposal.
Contact
Email support@yesclinic.com with your order number, or write to Yes Clinic, 1712 Pioneer Ave, Cheyenne, WY 82001. If something has gone wrong with a medication, say so in the subject line and we will deal with it first.